Feedback to Virgin Trains

I laughed when I read about how I can nominate one of your staff for a Feel Good Award. What about one for useless service? Then I realised that is because majority of your staff provide useless service, and when 1 doesn't it really stands out. Saturday morning our train from London Euston to Stafford was delayed due to someone jumping on the tracks near Milton Keynes - fine, I understand there's not a lot you can do. Everybody we approached at the station for help was mostly disinterested and generally pathetic. The problem was we were only going to have lunch in Stafford with friends, and returning at 3pm. So, we decided to go on sunday, around the same time, which we checked with your staff. Sunday morning we arrived to find that there was engineering works, and that we had to catch a bus to Milton Keynes, and then the train from there. This we did, and on arriving at Milton Keynes station, we missed the fast train to Stafford, only because one of your employees told us to wait for the next - SLOW - train. We were then waiting on the platform when another of your employees barged past my wife, no apology whatsoever, and some sort of comment. Now, in the real world, a person who is walking must avoid a person who is standing still, not so. She, by the way was serving food on the 11:38 train from Milton Keynes via Stafford, in case you want to have a chat to her about being more normal in future. Finally we arrived at Stafford at 1:30 in the afternoon, 1 hour after we were told we would the day before. All in all a completely unpleasant travel experience, well done Virgin. Does the name Virgin imply that it's always your employees first ever day on the job? I'd officially like to nominate the whole company for a Feel Bad Award - congratulations!